INTERNATIONAL ORDERS
International Orders & Worldwide Shipping
Hafiz Mustafa 1864 offers international shipping for selected confectionery products through DHL. Guests worldwide can purchase authentic Turkish baklava, Turkish delight, kadayif, and eligible gift collections directly from our official UAE online boutique.
Established in Istanbul in 1864, Hafiz Mustafa continues its traditional confectionery production in Dubai. Orders are prepared fresh and handed over to DHL at our Dubai Mall branch on the customer's behalf.
International food shipments require special consideration. Transportation periods, destination-country customs procedures, food import restrictions, and additional charges can influence when a parcel reaches its recipient.
Please review the following information before placing your international order. It explains the services provided by Hafiz Mustafa 1864, the responsibilities assumed by the recipient, and the conditions applicable to international shipments.
How Can I Place an International Order?
Visit our official Online Boutique and select your preferred products, quantities, box sizes, and weights.
Proceed to checkout and select your destination country and city.
If your city is not in the available selection, provide its full name in the order notes. The destination must still be supported by DHL and eligible for the selected products.
Please provide complete and accurate recipient information, including:
Recipient's full legal name.Country, city, and region.
Full street address and building name or number.
Apartment, floor, or unit number, where applicable.
Postal or ZIP code.
PO Box when required by the destination.
Active telephone number with an international country code.
Valid email address.
Certain customs authorities require the recipient's name and address to match official identification or import documentation.
Incomplete or incorrect information may result in shipment delays, additional charges, customs difficulties, or unsuccessful delivery.
Once payment is confirmed, Hafiz Mustafa prepares your products fresh in Dubai, packs the order, and arranges its handover to DHL from the Dubai Mall branch.
Your shipment tracking number is provided after DHL accepts the parcel.
What Are Hafiz Mustafa 1864's Responsibilities?
Hafiz Mustafa 1864 is responsible for preparing your order according to the selected products and applicable quality standards, arranging appropriate packaging, handing the shipment to DHL on your behalf, and providing the DHL tracking information.
International transportation and customs clearance involve independent third parties and government authorities.
Our responsibility for shipping ends when your parcel is handed over to DHL.
After DHL accepts the shipment, international transportation, customs clearance, import requirements, customs duties, possible holds, and final delivery are managed through DHL and the applicable destination-country procedures.
Hafiz Mustafa cannot control decisions made by foreign customs authorities, guarantee import approval, or determine the duration of customs inspections.
Customers should understand this division of responsibilities before authorizing an international order.
These shipping conditions remain subject to applicable consumer protection laws and any legal responsibilities that cannot be excluded.
How Long Does International Delivery Take?
DHL international shipments typically take 2–5 days after dispatch to reach the destination or enter the customs processing network.
This is an estimated transportation period, not a guaranteed final delivery date.
Actual delivery may take longer depending on the destination country and the circumstances of the shipment.
Potential causes include:
Customs inspections and clearance procedures.Food import regulations and product restrictions.
Requests for additional documentation.
Import permits or recipient identification requirements.
Payment of local customs duties and taxes.
Public holidays or operational interruptions.
DHL transportation and local delivery procedures.
Customs holds, rejection, or additional inspections.
A parcel may arrive in the destination country within the estimated transportation period and remain in customs for additional days.
Arrival in the destination country does not constitute completed customs clearance or successful final delivery.
Hafiz Mustafa 1864 cannot guarantee delivery within a particular number of days.
For purchases intended for a birthday, celebration, corporate event, or another fixed date, please account for potential customs-related delays.
What Customs Requirements Apply to International Orders?
International food import rules differ between countries and may change without prior notice.
Certain countries permit personal confectionery imports with relatively straightforward procedures. Other destinations require supporting documents, additional inspection, or advance authorization.
Some countries impose particular restrictions on food products containing animal-derived ingredients.
Hafiz Mustafa confectionery may contain milk, eggs, butter, ghee, cream, or other ingredients subject to local import controls.
Before ordering, please check the destination country's current requirements concerning:
Personal food imports.Confectionery and packaged food products.
Dairy products and animal-derived ingredients.
Import permits and food certificates.
Recipient identification or customs registration.
Product quantity restrictions.
Customs duties, import taxes, and clearance fees.
Prohibited or restricted food ingredients.
The recipient is responsible for confirming that the selected products are eligible for import into the destination country.
Hafiz Mustafa 1864 is a confectionery producer and retailer. We are not a customs advisory company and cannot provide definitive interpretations of foreign import regulations.
We cannot guarantee that a particular shipment will pass customs clearance.
Countries With Additional Customs Requirements
Certain destinations may impose stringent customs procedures on international food shipments.
These may include Spain, Portugal, Poland, Greece, Bulgaria, Azerbaijan, Georgia, Uzbekistan, Turkmenistan, Egypt, Morocco, Algeria, Tunisia, Jordan, Pakistan, Oman, India, Thailand, Mexico, Chile, Argentina, Peru, and South Africa.
Inclusion in this group does not automatically mean food imports are prohibited. Requirements vary depending on the destination, product composition, shipment details, and the regulations in effect when the parcel arrives.
Recipients should verify their local requirements before purchase.
Special Documentation for India
DHL shipments to India may require additional customs documentation, including:
Know Your Customer (KYC) documents.
Government-issued proof of identity.
Proof of residential or delivery address.
Authorization Letter or Power of Attorney, when required.
The name and address on the recipient's KYC documents must match the details on the DHL Air Waybill.
Missing or inconsistent documentation can prevent customs clearance.
For assistance with the available DHL documentation requirements for India, please contact care@hm1864.ae before placing your order.
Destinations With Unavailable Courier Services
International shipping availability depends on the services offered by DHL and other applicable transportation providers.
Our current shipping guidance identifies Russia, Iran, Palestine, Ukraine, and Yemen as destinations where third-party cargo services may be suspended.
Please refrain from placing an order for these destinations until shipping availability has been confirmed.
Courier availability may change depending on operational conditions and international restrictions.
What Becomes the Recipient's Responsibility After Dispatch?
Once DHL accepts the shipment, the recipient is responsible for completing all requirements imposed by the destination country's customs and import procedures.
The recipient is expected to:
Follow the shipment's progress using the DHL tracking number.
Remain reachable through the contact information provided at checkout.
Respond to DHL or customs requests within the applicable deadlines.
Submit identification, import permits, or other required documents.
Pay customs duties, import taxes, handling fees, and clearance charges.
Complete any required customs authorization procedures.
Cooperate with DHL regarding final delivery arrangements.
Accept the shipment once the applicable import and delivery procedures are completed.
Failure to complete these obligations may lead to additional charges, customs detention, rejection, return, or destruction of the shipment.
Hafiz Mustafa 1864 does not assume responsibility for customs decisions, incomplete recipient documentation, unpaid import charges, destination-country restrictions, or delays arising from these procedures after DHL handover, subject to applicable law.
Can I Order Baklava Internationally?
Yes. Hafiz Mustafa baklava is available for international orders to eligible destinations.
Our baklavas are prepared fresh in Dubai according to traditional recipes, using handcrafted phyllo, selected Turkish pistachios or walnuts, premium butter, and syrup prepared with natural sugar beet sugar.
The products contain no glucose syrup or added preservatives.
Fresh baklava has a recommended consumption period of up to seven days, subject to the variety and appropriate storage conditions.
International transportation and customs procedures consume part of this period.
For example, a shipment may reach its destination after several days, leaving a shorter practical period for consumption.
Prolonged customs detention can affect the remaining freshness period, texture, and intended quality.
Customers should assess the suitability of fresh baklava for their destination before ordering.
For destinations with lengthy customs procedures, Turkish Delight or selected Kadayif varieties may offer a longer natural shelf life, subject to the particular product and its storage requirements.
Can I Order Turkish Delight and Kadayif Internationally?
Yes. Eligible Turkish Delight and Kadayif products are available for international shipping.
Hafiz Mustafa Turkish Delight follows traditional recipes and is prepared without glucose syrup, artificial colors, or added preservatives.
Many Turkish Delight varieties have an approximate shelf life of two to three months when stored according to the product guidance.
Kadayif shelf life differs according to the variety. Certain Ottoman Kadayif products have a longer recommended storage period than fresh baklava or other kadayif varieties.
Always review the specific product information.
Longer shelf life does not guarantee import approval, successful customs clearance, or preservation of product quality after extended transportation delays.
All international orders remain subject to the destination country's food import regulations.
Can I Order Cakes, Kunafa, or Puddings Internationally?
Cakes, puddings, and certain freshly prepared desserts require refrigeration or specialized temperature-controlled handling.
These products are intended for local consumption and delivery.
Their delicate composition, temperature requirements, and limited shelf life make them unsuitable for standard DHL international shipping.
Cakes and puddings are not available for international delivery through our standard online shipping service.
Please select products identified as eligible for international shipping during checkout.
How Are DHL Shipping Charges Calculated?
DHL shipping charges are calculated automatically at checkout according to the destination and shipment details.
The calculation may take into account the destination country, parcel weight, package dimensions, and applicable courier rates.
Hafiz Mustafa 1864 does not determine DHL's international shipping rates.
The applicable shipping fee is displayed during checkout before the purchase is completed.
International transportation charges are separate from any duties, taxes, or customs processing fees imposed by the destination country.
Will I Pay Additional Customs Duties or Import Taxes?
Possibly. The destination country's authorities may impose:
Import duties.
Local VAT, GST, or equivalent taxes.
Customs clearance charges.
Processing or handling fees.
Storage charges arising from customs detention.
Other charges permitted by local customs regulations.
Such costs are determined by the destination country's rules and applicable courier procedures.
They may arise after the shipment leaves Dubai and may not be included in the original checkout payment.
All destination-country customs duties, import taxes, and additional clearance charges are the recipient's responsibility.
The recipient must arrange payment when requested by DHL or the relevant authorities.
Hafiz Mustafa cannot determine or guarantee the final amount of foreign customs charges.
Will I Receive a Tax Invoice?
Yes. A Tax Invoice is sent to the email address provided during checkout after order confirmation.
Prices displayed on the Hafiz Mustafa UAE website include the applicable 5% UAE VAT.
According to our published international order procedure, purchases are processed through our UAE retail boutique before the products are handed to DHL on the customer's behalf.
The UAE Tax Invoice is issued for the retail purchase.
A foreign country's customs authority may impose separate local import taxes or duties when the shipment arrives.
UAE VAT and destination-country import charges are separate matters.
The application of UAE VAT and any available refund rights remain subject to applicable tax law.
Which Payment Methods Are Available?
International orders can be paid online using the payment methods available during checkout:
Apple PayGoogle Pay
Credit Card
Debit Card
Payment must be completed through the official Hafiz Mustafa UAE online boutique.
Cash on Delivery is unavailable for international orders.
Can I Collect My Order From the Dubai Mall Branch?
Yes. Hafiz Mustafa 1864 offers In-Store Pick-Up from our Dubai Mall branch.
There is no delivery charge for orders collected directly from the branch.
During checkout, select the United Arab Emirates and choose the available In-Store Pick-Up option.
You may collect your order personally or nominate another individual to collect it on your behalf.
Please provide the expected collection date during checkout so our team can prepare your products close to the requested collection day.
After collection, transportation, storage, and any onward international travel arrangements become the responsibility of the person who receives the products.
Customers who intend to carry confectionery abroad should verify the destination country's food import requirements, including rules on accompanying personal luggage.
Can I Cancel an International Order?
Cancellation requests may be considered during the preparation period, provided the order has not yet been shipped and cancellation remains operationally possible.
Please contact care@hm1864.ae immediately with your order number and request.
The Customer Care team will review the order status and advise whether cancellation remains possible.
Eligible refunds are returned to the original payment method.
Refund processing may take approximately three days, depending on the issuing bank or payment provider. Additional time may be required in accordance with the financial institution's procedures.
Third-party payment processing or international banking charges may be treated separately, subject to applicable law and the relevant payment terms.
Once an international order has been prepared and handed over to DHL, cancellation is no longer available through the standard international shipping procedure.
Can I Return an International Order or Request a Refund?
Hafiz Mustafa confectionery products are fresh food items prepared for consumption within their applicable freshness periods.
International transportation and customs detention can affect their quality and make resale or return unsuitable.
For these reasons, international food orders are non-refundable once prepared and shipped, subject to applicable consumer rights and mandatory law.
Refunds are not available under the standard international shipping policy for circumstances such as:
Delays caused by destination-country customs procedures.Shipment rejection resulting from local food import restrictions.
Missing identification or import documentation.
The recipient's failure to pay applicable customs duties or taxes.
Failure to respond to DHL or customs authorities.
Customs detention affects product freshness.
Return of a shipment following customs refusal.
Destruction or disposal ordered by customs authorities.
Delays attributable to international transportation or customs procedures.
The recipient accepts the customs and transportation risks associated with ordering fresh food internationally, to the extent permitted by applicable law.
Please understand that paying for an international order does not guarantee that the destination country's customs authorities will permit the parcel to enter the country or that final delivery will be successful.
Claims involving incorrect products, preparation errors, or other circumstances that may create statutory consumer rights can be submitted to Customer Care for individual review.
Can I Place an International Commercial Order?
The Hafiz Mustafa UAE online boutique processes personal retail purchases intended for individual consumption or gifting.
Wholesale purchases, commercial imports, and orders intended for resale may require separate documentation, distribution arrangements, and customs procedures.
Retail orders must not be interpreted as commercial import authorization.
Businesses interested in large quantities, corporate purchases, or resale arrangements should contact care@hm1864.ae for further information.
Our team can review the proposed purchase and direct the inquiry to the appropriate department.
What Happens If Customs Rejects or Holds My Shipment?
Customs authorities may inspect, delay, reject, return, or order the disposal of an international food shipment in accordance with the destination country's regulations.
When DHL or customs authorities request action from the recipient, the recipient is responsible for supplying the necessary information and completing any applicable formalities.
If the recipient cannot obtain clearance, the shipment may remain on hold, be returned, or be destroyed.
Hafiz Mustafa 1864 cannot guarantee release from customs and does not provide refunds for customs-related rejection, detention, return, or destruction under its standard international food shipping policy, subject to applicable law.
Our products are fresh and may be unsuitable for prolonged detention or international return transportation.
For countries with complex food import procedures, we strongly recommend verifying the applicable requirements before purchase.
International Order Assistance
For questions concerning product eligibility, destination details, DHL shipment information, additional documentation, or an existing order, please contact our Customer Care team.
Email: care@hm1864.ae
Please include your order number when contacting us about an existing purchase.
Our team can explain Hafiz Mustafa's procedures and provide available order information. Decisions about foreign customs clearance, import eligibility, and customs charges remain with the relevant authorities and DHL.
International Order Terms: Customer Acknowledgment
Please read the following terms before completing your international order.
By proceeding with your purchase, you acknowledge and accept the following:
Fresh Preparation: Hafiz Mustafa 1864 prepares your selected products fresh in Dubai and arranges their handover to DHL from the Dubai Mall branch on your behalf.Shipping Responsibility: Hafiz Mustafa's shipping responsibility ends once the parcel is accepted by DHL. International transportation, customs clearance, and final delivery are then processed through DHL and the destination country's authorities, subject to applicable law.
Estimated Delivery: International transit is generally estimated at 2–5 days after dispatch. Customs clearance and final delivery times are not guaranteed.
Import Eligibility: You are responsible for verifying whether the selected food products are eligible for entry into the destination country.
Customs Documentation: You are responsible for providing all documents, identification, permits, and information required for customs clearance.
Additional Charges: Customs duties, import taxes, clearance fees, and other destination-country charges are payable by the recipient.
Courier Communication: You are responsible for responding to DHL and customs authorities when information, payment, or documentation is requested.
Fresh Food Risks: You understand that customs delays, transportation interruptions, or prolonged detention may affect the freshness and remaining consumption period of the products.
Refund Conditions: International food orders are non-refundable once prepared and shipped under the standard shipping policy, including customs-related delays, rejection, return, or destruction, subject to applicable law and statutory consumer rights.
Final Delivery: Shipment handover to DHL does not guarantee successful customs clearance or delivery.
Your confirmation indicates that you have read and understood these conditions and accept your responsibilities as the international buyer or recipient.