faq's
Simply explore our exquisite selection of baklavas and sweets, add your desired items to your shopping CART, and proceed to CHECKOUT.
You have the flexibility to pay for your order using convenient methods such as Apple Pay, Google Pay, Credit Card, or Debit Card. Furthermore, there’s no need to register on our website; you can swiftly place an order AS A GUEST. Once your order is finalized, and delivery day is selected, anticipate the delightful arrival of your treats right at your doorstep.
Our delivery services cover all seven emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We provide daily deliveries to these regions.
However, please note that there are some remote areas within Abu Dhabi, Sharjah, Fujairah, Al Ain, and Ras Al Khaimah where, currently, Hafiz Mustafa 1864 is unable to offer delivery services. To determine whether your specific location is eligible for delivery, please refer to the following link for further information.
DELIVERY INFORMATION PAGE
Our online boutique has no minimum quantity requirement for your purchases. Feel free to add as many desserts as you desire to your cart.
Our express delivery service, offering same-day delivery, is exclusively available in Dubai.
For Dubai, express delivery service is available until 22:00 PM.
IMPORTANT NOTE: our services experience exceptionally high daily demand. If you find the express delivery option unavailable on your checkout page, it signifies that other valued customers have already reserved all delivery slots for the current day and are no longer accessible. In this case, we recommend scheduling your order for the following day or a preferred future date.
If the option for same-day express delivery is not visible on your checkout page, it means that other customers have filled all available slots for today.
Our dedicated delivery team works diligently throughout the day to ensure the orders reach the freshest condition, spanning every corner of the Emirates. We appreciate your understanding and thank you for choosing Hafiz Mustafa.
If you aim for a delightful delivery tomorrow, kindly note that our cutoff time is 14:00 (2:00 PM). Unfortunately, any orders placed after 2:00 PM for Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah won’t make it into our morning bakery and delivery schedule for tomorrow.
Here at Hafiz Mustafa, we have been baking freshness for over a century and a half. So, regretfully, we can only promise delivery the day after tomorrow.
We appreciate your understanding as we strive to bring you the freshest desserts.
Yes, all our products are baked fresh and delivered to your doorstep. We never keep stock and have never compromised on freshness since 1864.
Hafiz Mustafa desserts are crafted using only premium ingredients, and we proudly refrain from using additives, preservatives, artificial colorings, glucose syrup, or sweeteners. Our ovens operate 3 times a day to ensure your orders reach you in the utmost freshness.
Yes, our production facility is located in Dubai, where we prepare and deliver our desserts to ensure their freshness and prompt delivery to you. Please be informed that Hafiz Mustafa confectionaries are not imported and are exclusively baked and prepared in Dubai.
Hafiz Mustafa does not have an official distributor or authorized franchising system. Only Hafiz Mustafa’s official websites are authorized for online sales. We strongly advise shopping exclusively through our official channels. Purchases made outside of our official websites may not guarantee authenticity and freshness. Please exercise caution regarding counterfeit and unauthorized social media and online sellers.
Yes, by following these instructions, you can create your own assorted baklava box according to your preferences.
- Our baklava varieties are available in a minimum of 300g increments.
- You have the flexibility to create combinations of 300g and its multiples in your preferred weight and variety.
- Simply add the desired varieties to your cart individually and proceed with your purchase.
- Based on the total weight of your selection, we will carefully combine them into an appropriately sized box and deliver them to you.
You have the option to include any specific notes you wish by providing them in the designated note section during the ordering process.
Yes, by following these instructions, you can create your own assorted delight box according to your preferences.
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- Our Turkish varieties are available in a minimum of 400g increments.
- You have the flexibility to create combinations of 400g and its multiples in your preferred weight and variety.
- Simply add the desired varieties to your cart individually and proceed with your purchase.
- Based on the total weight of your selection, we will carefully combine them into an appropriately sized box and deliver them to you.
You have the option to include any specific notes you wish by providing them in the designated note section during the ordering process.
Indeed, you have the option to request separate packaging for small-weight products. Please indicate your preference in the note section during checkout. If no specific instructions are provided, our team will default to consolidating your selected products into a single and suitable box. For example, suppose you have ordered Turkish baklava and Turkish delight and have not specified otherwise. In that case, Turkish baklava will be combined in one box and Turkish delight in another for operational efficiency and environmental sustainability unless otherwise specified.
Yes, during the checkout process, you can select a future date for delivery by choosing a date from the calendar on the checkout page.
Next-Day and Future Dated Deliveries:
Our next-day delivery service begins at 8 AM, departing from Dubai Mall and serving all Emirates, including Dubai.
Should you wish for a later delivery time within Dubai for next-day orders, please specify your preferred time in the order note section.
Please note that we cannot offer specific delivery times for other emirates. We pledge to complete daily deliveries, typically around noon.
Express Delivery within Dubai:
Opting for our express delivery during the checkout process ensures your order’s arrival within approximately 2-3 hours in Dubai.
Express Delivery for Abu Dhabi, Sharjah, and Ajman:
For these emirates, the delivery time hinges on our midday shuttle’s departure from Dubai Mall.
While we cannot guarantee precise delivery times, we are committed to delivering your order on the same day.
Customized Delivery Requests:
We endeavor to accommodate your preferred delivery times to the best of our ability. However, we are unable to offer exact time slots during the day.
If you have specific delivery time requirements, please consider the abovementioned factors. We will make every effort to meet your requested time frame.
Hafız Mustafa products are intentionally free from preservatives to maintain their authentic flavor and quality. Baklava, crafted from all-natural phyllo dough, boasts a limited shelf life and should be savored within a maximum of 5 days for the best taste. Conversely, Kadayif and Turkish delight, produced using distinct methods involving higher temperatures, offer extended shelf lives aided by their natural preservatives.
Our products, including cakes and puddings, do not contain preservatives. We prioritize your health and abstain from employing chemical preservatives. We recommend enjoying these treats as soon as possible following delivery to relish their freshness.
For customers planning to travel following the receipt of our products, we kindly request that you consider placing your order one day in advance of your departure. During checkout, you can choose a future delivery date that aligns with your travel or event plans. This way, you can ensure your order arrives from the freshest batch.
Our cakes are made with fresh and high-quality ingredients, and we do not use preservative chemicals in our baking process. Due to the delicate nature of our cakes, they must be delivered within 15-20 minutes of being prepared, which is not feasible for long-distance transportation to other emirates. We apologize for any inconvenience this may cause and appreciate your understanding.
Regrettably, our cash-on-delivery service is currently unavailable.
However, we offer convenient payment alternatives such as Apple Pay, Google Pay, Debit Card, or Credit Card through the trusted and PCI-certified STRIPE payment channel. Please rest assured that your card details are never stored for your security.
The delivery charges for your order will be clearly indicated at the bottom of your cart on the checkout page, accounting for location-based details associated with the specific emirate.
 If you’re planning to go on a trip after receiving your order, we will offer special packaging. You can simply add a note to your order indicating your need for vacuum packaging. Our team will then ensure that each box is vacuum-sealed to ensure safe transportation.
Indeed, we offer delivery to hotels. It’s important to note that while many hotels accept outside food deliveries, some may have specific policies in place. To ensure a seamless delivery experience, we suggest notifying the hotel’s reception before your order. Additionally, kindly include your room number in the provided note section when placing your order. This will help facilitate a smooth and efficient delivery to your hotel.
Absolutely! We offer the “In-Store Pick-Up (Self Pick-Up From Dubai Mall)” option for your convenience. During the checkout process, you’ll find this choice under the shipping section.
Opting for in-store pick-up allows you or a designated representative, like a friend or driver, to retrieve your order directly from our Dubai Mall branch. Please provide us with the name of the individual who will be collecting the order, as well as your preferred day for pick-up.
We’d like to highlight that the In-Store Pick-Up option comes at no additional cost and does not involve any delivery charges.
Baklava weights can vary because of differences in the weight of the phyllo dough, nuts, and sherbet layers. Some baklava pieces may be denser or heavier than others. For this reason, even if they are in the same box, the box weights can vary.
Our cakes, ranging from 2.4 kg to 2.7 kg, are baked to delight and serve approximately 8 individuals. Regrettably, we do not offer cakes in smaller or larger sizes. To ensure we create the perfect cake for your occasion, kindly place your order at least 2 days in advance. This advanced notice allows us to prepare the cake you desire meticulously.
Should you require a cake urgently, we will gladly provide you with an alternative option from our store available on the same day.
Hafiz Mustafa is devoted to delivering our valued customers the freshest and most natural cakes. We can prepare and deliver your cake order the day after you order. We never use colorants, chemicals, artificial flavors, or high fructose corn syrup in our baking process because we believe in true quality. We have been using only the finest, freshest ingredients since 1864.
To guarantee our freshness, we do not stock cakes. However, if you need an urgent cake order, we can check availability at our Dubai Mall branch and suggest a suitable option. Please note that our cakes are freshly baked every morning.
Once you receive your cake, we suggest storing it in the refrigerator and enjoying it as soon as possible to appreciate its exceptional quality and flavor.
Our delectable puddings, kunafeh, and tres leches are available for online orders within our express service area, which is limited to a 15 km radius of Dubai Mall. However, we regret to inform you that, due to transportation and weather constraints, we are unable to deliver to locations beyond this radius. We kindly ask for your understanding and consideration of these factors when placing your order. We apologize for any inconvenience this may cause and hope to serve you within our designated delivery area.
Our gift-wrapping service includes a tasteful Hafiz Mustafa ribbon to enhance the presentation. Additionally, if you prefer, we can vacuum-seal the package before adding the ribbon and include any order notes you may have. Please note that our packaging service is limited to these options.
Absolutely! We offer you the opportunity to curate your very own hamper set. Discover our exclusive wooden crate, specially designed for this purpose, along with a mini wooden box for smaller gifts of around 1 kg. Simply follow the provided links to explore these stylish options.
- For the wooden gift box, you have the freedom to select 1 kg of indulgent treats such as baklava, Turkish delight, kadayif, or dragee to accompany the box in your basket. Our talented chefs will skillfully place the chosen products inside the box, ensuring a delightful presentation upon the delivery right to your doorstep.
- When it comes to wooden crates, you can assemble a collection of boxed products totaling up to 6-7 kilos. We recommend not leaving the chest empty to make the gift truly memorable. Consider adding our range of ready-made boxed delights, including Turkish tea, Turkish coffee, dragee, Turkish delight, kadayif, or baklava. Our dedicated customer representatives are always available to assist you in creating the perfect selection.
We kindly request that you remember to add these boxes to your basket as separate items.
For comprehensive information on the correct way to store your baklava and keep it at its best, we’ve prepared a detailed Baklava Storage Guide. To access this valuable resource, kindly click on the provided link, and you’ll be directed to the relevant page.
For individuals with gluten sensitivity, kindly note that our baklava, kadayif, dragee, and cake products contain gluten. It is advisable to avoid these particular items if you have gluten sensitivity.
Please be aware that Noah’s pudding in our pudding section and delights in the Afyon category within our Turkish Delight group also contain gluten.
However, we are pleased to inform you that our other Turkish delight varieties are gluten-free, except for the Afyon group, and our puddings are gluten-free, except for Noah’s pudding. We prioritize providing options that align with your dietary preferences and restrictions.
We are pleased to offer vegan options within our Turkish Delights range.
While our traditional recipes, which have been cherished for over a century, incorporate eggs and dairy products in most of our desserts, we have taken special care to curate a selection of vegan Turkish Delights for our valued customers who follow a vegan lifestyle.
To access detailed allergen information about our products, including potential traces of dairy, eggs, sesame, soy, gluten, and various nuts, please contact our dedicated customer representatives. You can reach us via email at care@hm1864.ae or fill out the form below. Allergen concerns are vital, and we are committed to providing you with accurate information about our ingredients.
However, please be aware that while we can share information regarding product ingredients, we are not authorized to provide medical advice. If you have specific allergen sensitivities, we strongly recommend consulting with your healthcare professional for personalized guidance based on the information we provide. Your well-being is our priority, and we are here to assist you in any way we can.
Yes, we can ship our products anywhere in the world through DHL from our Dubai Mall branch. Please contact our customer service representatives to discuss international shipping options.
Crucial Details Regarding International Orders (Please click)
