Thank you for considering placing an international order with us. To ensure a smooth process and to provide you with essential details, please take note of the following information:
Q: HOW CAN I PLACE AN INTERNATIONAL ORDER?
- Visit our Online Boutique page and select the desired products, including box and weight information.
- Choose your country and city from the dropdown menu. If your city is not listed, please include it in the note section during checkout.
- Provide your complete address details, as each detail is crucial for international shipments.
- Please note that DHL fees may vary depending on the destination country.
- Payment can be made via Apple Pay, Google Pay, Credit Card, or Debit Card.
- Once your order is confirmed, we will carefully prepare your box and arrange for delivery to DHL.
Q: IN HOW MANY DAYS WILL MY ORDER REACH?
DHL typically delivers orders to the customs area within 2-3 days.
Please be aware that customs clearance times can vary across different countries and are beyond our control. We would like to emphasize that once your shipment is handed over to DHL, the responsibility for the remaining stages of the process rests with you.
We strongly advise you to review your country’s customs regulations, especially regarding food products, before placing an order.
Q: CAN I ORDER BAKLAVA?
- Our baklavas are organic and delicate, free from preservatives, additives, artificial sweeteners, glucose syrup, and colorants.
- We recommend consuming Baklava within 7 days at most. If you anticipate a lengthy customs clearance process in your country, we advise against ordering baklava.
- For longer shelf life, consider ordering products such as Turkish Delight and Kadayif, which have natural preservatives due to the high-temperature preparation.
- If, after considering the information provided above, you still choose to proceed with ordering baklava, we kindly emphasize that it is your decision, and you assume full responsibility for any potential implications or challenges that may arise during the customs clearance process.
Q: WILL I PAY AN EXTRA FEE FOR MY ORDER EXCEPT SHIPPING?
Some countries may impose customs duties even on personal shipments. It is essential to familiarize yourself with your country’s customs duties prior to ordering.
Please note that any taxes or fees other than the shipping cost are the responsibility of the buyer.
Q: WILL I RECEIVE AN INVOICE REGARDING MY ORDER?
Upon order confirmation, we will send a TAX INVOICE to the email address provided during checkout.
Please be aware that all purchases made on our website are subject to 5% UAE VAT, which is included in the displayed prices.
Each transaction conducted on our website is considered a local and personal purchase.
Q: CAN I GET MY ORDER FROM YOUR DUBAI MALL BRANCH INSTEAD OF DHL SHIPPING?
You or a designated person can collect your order from our Dubai Mall branch. We will not deliver your parcel to DHL in this option. Instead, it will be the responsibility of your designated relative or representative to ensure that the parcel reaches you.
We would like to point out that the IN-STORE PICK-UP option is free of charge and does not incur any delivery fees.
Select the country as UAE and choose IN-STORE PICK-UP as the city/emirate option during checkout.
If you specify the expected pickup date during the process, we will prepare your order from the freshest batch and hand-deliver it to you or a designated person.
Q: CAN I ORDER CAKE AND PUDDING?
Please refrain from adding delicate products like cakes and puddings to your cart for international orders, as they are not suitable for long journeys.
Q: CAN I CANCEL OR RETURN MY ORDER?
International orders cannot be canceled or refunded once the cargo is handed over to DHL.
After this stage, all responsibility, including customs clearance, rests with the buyer.
We strongly advise conducting thorough research on customs regulations and food import requirements in your country before placing an order.
Should your order remain unprepared and unshipped, cancellation is indeed an option. In this case, the corresponding fee will be reimbursed to your card. Please note deductions by third parties, such as payment gateways and international card fees will not be part of the refunded amount. The refund process for your card typically takes up to 3 days.
Q: CAN I PAY FOR MY ORDER IN CASH ON DELIVERY?
Regrettably, we do not offer a cash-on-delivery option for international orders.
Q: CAN I PLACE INTERNATIONAL COMMERCIAL ORDER?
Our website caters only to personal purchases, and commercial shipments are not processed through our platform.
If you have specific commercial requirements, kindly reach out to our headquarters to discuss further.
Please note that Hafiz Mustafa products are not intended for resale.
If you have any further inquiries or require assistance, please don’t hesitate to contact us at the email address provided below.
Thank you for choosing Hafiz Mustafa, and we look forward to serving you.